RETURN & EXCHANGE

EXCHANGE POLICY

If you have purchased a product and decided to change your mind or want to swap a gift for something else, exchange requests can be made within thirty (30) days from date of purchase. Please take note that exchange is only possible if you retain the original packaging and item is in its original condition. We only allow a product to be exchanged once

Exchange Reason  Any Fees

Change of mind

You would have to pay for the shipping cost.

Wrong product

We would bear the return fee. You have to post the product to us with the receipt of the postage and we will exchange and refund the postage fee to you with the product.


Please drop us an email at jon@volo.me to let us know what you will be exchanging your item. Please allow two (2) working days for us to process this and we will reply you with an email. If you made an error while purchasing online, and it is still within 48 hours after placing your order, please contact jon@volo.me right away and we should be able to alter your order before shipping it out. We would want to reduce unnecessary shipping (and help you save unnecessary costs) where possible.

RETURN POLICY

At Volo Goods we are pretty strict on our quality control, however occasionally something might slip through our eyes. If your product is faulty, or you receive a wrong item by our mistake, please send it back to us within thirty (30) days from date of purchase so we will refund your order (minus USD 10 for shipment charge if free shipping is provided in the order). Please take note that refund is only possible if you retain the original packaging and item is in its original condition. If the product is exchanged, we will not accept any return(s) unless it is a warranty issue.

Please drop us an email at jon@volo.my to let us know that you will be refunding your item. Please allow two (2) working days for us to process this and we will reply you with an email.

CLAIM

Click the link below and fill in the form if have any claim request.

NOTE:  Return and Exchanges can only be done if it is done within thirty (30) days from the receipt date of the product.

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