3 YEARS PRODUCT WARRANTY
All Leather Products ( Other than The Original Non-Wallet )
All leather products (excluding The Original Non-Wallet) come with a three (3) year limited warranty. The Warranty covers fault(s) in Material and Workmanship and does not apply to damage caused by Abuse (e.g. Stuffing too much into the wallet, Using it in a way other than a wallet is supposed to be used), Wear and Tear, Neglect or if you change your mind.
The Original Non-Wallet
The Original Non-Wallet comes with a one (1) year warranty on all leather parts.
There is no warranty on the elastic band elasticity as it is highly dependent on how you use the product.
The Warranty covers fault(s) in Material and Workmanship and does not apply to damage caused by Abuse (e.g. Stuffing too much into the wallet, Using it in a way other than a wallet is supposed to be used), Wear and Tear, Neglect or if you change your mind.
This is the procedure for claiming the warranty on the product you purchased.
Please take a photograph of the product with fault from at least 2 angles.
Please provide a scanned copy of the proof of purchase.
Please fill up the form below and attach the photo files of point 1 and 2.
Allow for 2 working days for us to process the warranty claim and we will email back to you about how to proceed from there.
|Claim is Successful||
We will send you a new product replacement or if the product is out of stock, we will email you and see what other product we can replace you with.
|Claim in Unsuccessful||
We will email you back and inform you and see if there is anything we missed or we might ask for you to send over the actual product for us to inspect.
|More information needed||
If we need more careful inspection, we will email you and seek for you to send the product back to us for inspection before confirming on the claim.
TO PLACE A CLAIM
Click the button below and fill in the form if have any claim request:
NOTE Returns and Exchanges can only be done if it is done within thirty (30) days from the receipt date of the product.